Shipping & Handling
All orders ship Monday - Friday, excluding federal holidays within Canada.
The processing time for orders is 1-3 business days. We ship with UPS Express and Canada Post/USPS. Times in transit (noted in checkout) are estimate and may vary.
NOTE: UPS cannot deliver to P.O. Boxes. Please keep in mind that during holidays there may be delays in processing and shipping times. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs duties & taxes or back end charges once the package has exited Canada.
Payment & Returns
We accept PayPal, MasterCard, Visa, American Express and Apple Pay.
Unopened, unused products may be returned in their original packaging.
To qualify for a refund, the product must be returned within 15 days of first receiving the order. If you do require a return, please email email@example.com. A flat rate return shipping & processing charge will apply: $16 CAD for Canadian orders, $26 CAD for US orders. International orders are final sale and cannot be returned. Refunds are processed once the products have been received and inspected. We do not refund import duties and taxes (if applicable).
In the unlikely event you receive product that is damaged, or there is a problem with your order, please email firstname.lastname@example.org immediately. To qualify for a refund, the product must be returned within 15 days of first receiving the order. Product must be returned in original packaging. We do not refund import duties and taxes (if applicable).
BY PLACING AN ORDER WITH US YOU AGREE TO THE SHIPPING, DELIVERY AND RETURN POLICIES AND THE TERMS AND CONDITIONS ON THIS WEBSITE.